Complaints Procedure

GDC Registered Partner — [GDC000000]

We take any concern seriously. We aim to resolve every complaint quickly, transparently and fairly.

Step 1 — Raise Your Concern

Contact our Practice Manager: hello@smiledentalcare.co.uk or call 020 7946 0123. Please include your name, contact details and a clear description of your concern.

Step 2 — Acknowledgement

We will acknowledge your complaint within 3 working days.

Step 3 — Investigation & Response

We will investigate fully and respond within 10 working days. If more time is needed, we will keep you informed.

Step 4 — Escalation

If you are not satisfied with our response, you may escalate to:

• The General Dental Council (GDC) — 37 Wimpole Street, London W1G 8DQ — 020 7167 6000 — gdc-uk.org
• Dental Complaints Service (private patients) — 020 8253 0800 — dcs.gdc-uk.org

Your treatment with us will not be affected by raising a complaint.